Plain terms for a plain deal.

These terms are an agreement between you, the business using Pressly, and Pressly, operated from Melbourne, Australia. By creating an account you agree to them. If you are signing up for a company, you confirm you are allowed to bind it.

What Pressly is

Pressly is software that captures enquiries, answers them, books work, keeps customer records, takes payments and sends follow-ups on behalf of your business. Part of it is an AI assistant that replies to your customers using the services, prices, hours and rules you configure.

The trial and paying

• New businesses get 14 days free with no card. When the trial ends, Pressly stops acting on your behalf until you choose a plan. Your data is kept.
• Plans are billed in Australian dollars, GST included, monthly or yearly in advance, through Stripe. Usage add-ons are charged as you buy them.
• You can cancel a monthly plan at any time; it runs to the end of the paid period. Yearly plans are not refunded for the unused part, except where Australian Consumer Law requires it.
• If a payment fails, we retry and email you. After a grace period the account becomes read-only until it is paid.

Your responsibilities

• What Pip may say is set by you. Keep your services, prices, hours and rules accurate. Pip only confirms what you have configured, and hands over when it is unsure, but you are responsible for the commitments your business makes to its customers.
• Only message people who have asked to hear from your business. Pressly enforces STOP and opt-out for SMS, and you must not work around it. Spam, scams, harassment and unlawful content are not allowed.
• Keep your login safe and tell us if you think it has been compromised.
• Money you take from customers through Pressly is between you and them. Stripe’s terms apply to your merchant account.

Connected providers and advertising

You connect accounts that you are authorised to use. Google, Meta, Slack and other connected providers apply their own terms and permissions. Advertising charges are billed through your advertising account, separately from your Pressly subscription. Review the account, destination, dates and budget before activating a campaign. Disconnecting a provider from Pressly does not pause or delete campaigns already running there; manage those in the provider’s account.

Our responsibilities

• We run the service with care, keep your data secure and backed up, and tell you promptly if something goes wrong that affects you.
• We do not read your customers’ messages except to support you when you ask, or where the law requires. When we read your business’s history of changes, the reading is recorded against the person who read it.
• We may change or retire features. If a change removes something you rely on, we give reasonable notice.

Pip, the AI

Pip is designed to say it is an AI, confirm only what you have set, and hand the conversation to you when it cannot. It can still make mistakes. Review its work, keep it paused where you are not comfortable, and do not rely on it for legal, medical or safety-critical advice to customers.

Calls, and the number we hold for you

• Turning the receptionist on means Pip answers calls to your Pressly number, in your business’s name. Pip identifies itself as an automated assistant at the start of the call.
• We keep a written transcript of each call so you can see what was said. We do not keep the audio. Telling callers what happens on a call is your business’s responsibility, and the rules differ by state — check what applies where you work before you turn it on.
• The number is bought and held by us with our carrier, for your business to use while you are on a paid plan. It is yours to use, not yours to own: if you cancel, stop paying or ask us to release it, the number goes back to the carrier and cannot be recovered. Tell your customers before that happens.
• Only text people who have asked to hear from your business. STOP and opt-out are enforced by Pressly and must not be worked around.

Ending things

• You can delete your business at any time from inside Pressly. We delete your data after a short grace period, except records we must keep for tax or legal reasons.
• We can suspend or close an account that breaks these terms, is used for unlawful activity, or puts other customers at risk. We will explain why unless the law prevents it.

Liability

Nothing here removes rights you have under Australian Consumer Law. Beyond those, Pressly is provided as is, and our total liability to you for any claim is limited to the fees you paid in the twelve months before the claim. We are not liable for lost profits or indirect loss, including loss caused by a customer acting on something the assistant said within the rules you configured.

The boring but necessary

• These terms are governed by the laws of Victoria, Australia.
• If we change these terms in a way that matters, we email account owners at least 14 days before the change applies.
• Privacy and cookies are covered separately: the privacy policy and the cookies page.
• Questions: support@usepressly.com.